Frequently Asked Questions
Protalus strives to process orders as quickly as possible. Once you place your order, it will be shipped out the following business day. Any delay in the shipping process will be posted to our website. Typically, flat rate shipping is 3-5 business days, expedited shipping is 2-3 business days, and express shipping is 1-2 business days. All orders come with tracking numbers and are shipped via USPS from Portland, Oregon.
We offer a 90-Day Money-Back Guarantee on all products ordered through Protalus.com, excluding Subscription orders. If you would like to return your Protalus insoles, please contact our Customer Service Team for a return shipping label. Return shipping costs are only paid by Protalus for sales that occurred in the United States. If you prefer to ship them yourself please send them to ‘20750 SW 115th Ave Suite 190, Tualatin, OR 97062’ with your order number or packing invoice. If you choose not to use our prepaid return label, we do not refund return shipping cost. After we have received your insoles, we will refund the original form of payment excluding any original shipping cost.
We currently accept electronic forms of payment including Visa, MasterCard, Discover, American Express, Amazon and PayPal. Our website also accepts some forms of FSA and HSA cards, but is dependent on the card and insurance company.
Once your order has been placed it will be added to a queue to be shipped. When the order is shipped, you will receive an email with a link to track your shipment. If you do not receive the email or have further questions, please reach out to our Customer Service Team and one of our local customer service representatives will be happy to assist.
Yes, Protalus currently ships to Canada, Australia, Japan, the United Kingdom, the European Economic Area, and New Zealand. All local taxes and import fees for international shipments are the responsibility of the customer.
Returns are processed within 7-15 business days from the time we receive your Protalus insoles. After we have received your insoles, we will refund the original form of payment.
Protalus insoles are not covered by insurance at this time.
Yes, our M-series is designed with greater curvature and a deep heel cup to conform to high arches and guide the ankle joint into proper position.
When choosing a model, make sure to consider not only the needs of your feet, but the limitations of your footwear. The larger, more supportive models are fantastic for people who need maximum relief, but they may not fit in a shallow shoe (such as Vans, or Toms).
M-Series: Provides our highest level of support and alignment featuring our patented Tri-Planar Technology. With greater curvature and a deeper heel cup, this series is recommended for people with average or high arches who need more support. The M-series works best with wider, high volume shoes such as work boots, basketball shoes, and thicker running shoes.
T-Series: Thinner than the M-series, the T-series offers support and comfort in a lower-profile design. If you have flat feet and have never worn insoles before, we recommend starting here. This series offers relief in footwear that is too shallow for the M-series, while still implementing our Tri-Planar Technology.
ET-Series: This ultra-thin insole is designed to fit in narrower shoes without space for our full-size models, such as some dress shoes or flats. This slim-profile shape redistributes pressure around the foot, so you can feel as good as you look.
H-Series: Our H-75 adds support to every step, so you can wear fashionable footwear with comfort and confidence. This model is designed to conform to heels 2½ inches and above, however many customers have had success using this series in shorter heels as well.
The numbers refer to the length of the insoles. The M-100 and T-100 are full length insoles that extend to the end of your foot. The M-75 and T-75 are ¾ length insoles which stop at the ball of the foot but are otherwise identical to their full-length models.
Protalus insoles work with a wide variety of footwear ranging from work boots to dress shoes. Our Insole Finder Tool can help you find which model is right for your shoes.
Protalus insoles work with a wide variety of footwear ranging from work boots to dress shoes. Our Insole Finder Tool can help you find which model is right for your shoes.
Returns are processed within 7-15 business days from the time we receive your Protalus insoles. After we have received your insoles, we will refund the original form of payment.
Insole length is largely determined by the shoe you will be using your insole with. If the shoe has a removable insole, we recommend that you remove it, and replace it with a full-length model (such as the M-100 or T-100). If your insoles are not removable, the ¾ length models can be placed directly on top of the existing insole..
We recommend ordering an insole a half size larger and trimming the insole accordingly (see Wear and Care section for trimming instructions).
Yes, Protalus insoles are transferable between same-sized shoes. We understand how hard it can be to walk through life with discomfort. If you wear Protalus insoles every day, consider investing in multiple pairs to save time and ensure you never forget to wear your insoles.
Although our insoles are made of the highest quality materials, over time, constant wear and heat will eventually compress them. Once compressed, you will no longer feel the original comfort or control in alignment. The Protalus ELITE line of insoles lasts up to 1 year. Other models should be replaced every 4-6 months. When performing higher impact activities, they may need to be replaced more frequently.
M-Series: Provides our highest level of support and alignment featuring our patented Tri-Planar Technology. With greater curvature and a deeper heel cup, this series is recommended for people with average or high arches who need more support. The M-series works best with wider, high volume shoes such as work boots, basketball shoes, and thicker running shoes.
T-Series: Thinner than the M-series, the T-series offers support and comfort in a lower-profile design. If you have flat feet and have never worn insoles before, we recommend starting here. This series offers relief in footwear that is too shallow for the M-series, while still implementing our Tri-Planar Technology.
ET-Series: This ultra-thin insole is designed to fit in narrower shoes without space for our full-size models, such as some dress shoes or flats. This slim-profile shape redistributes pressure around the foot, so you can feel as good as you look.
H-Series: Our H-75 adds support to every step, so you can wear fashionable footwear with comfort and confidence. This model is designed to conform to heels 2½ inches and above, however many customers have had success using this series in shorter heels as well.
Our insoles are designed true to size, and for most customers, trimming will not be necessary. In some cases, the toe of the insole may bunch up against the edge of the shoe and trimming the insole may help. We recommend tracing an outline of the stock insoles on the underside of the Protalus insole and cutting accordingly. Be sure to line up the heel and big toe of both insoles and err on the larger side, as you can always cut away more. When they are cut correctly, they will lay completely flat in your shoes without folding or lifting.
Use a damp soapy cloth or soak in water with a mild soap and then allow them to air dry. We do not recommend using an automatic washer and dryer to clean your Protalus insoles.
New pairs of Protalus insoles will occasionally squeak while walking. This squeaking sound often goes away without treatment after the break-in period, however it can also be eliminated by applying a small amount of paraffin wax or baby powder to the bottom of the insole.
No, Protalus insoles are made in accordance with Proposition 65.
Protalus was created as a solution to help you feel and perform better within your everyday life. Our team imagines, designs, and innovates with you in mind. We’ve established trust with others like you who experience foot, knee, hip, and back issues by focusing on the cause of the problem rather than the symptoms.
This is going to feel different from other things you’ve tried. This isn’t a Band-Aid, but real relief. Whatever your journey, we’re here to help get you back on your feet.
‘Hindfoot’ is the term used to refer to the heel, ankle, and surrounding connective tissues. Then the ankle and heel are out of alignment, or rather your ankle moves inward or outward beyond a safe range of motion, the other structures in your body can be negatively affected. When a misalignment is present at the hindfoot, the foot and other weight-bearing joints such as the knees, hips, and even the back cannot distribute pressure properly and may fatigue faster, feel pain, or even be more susceptible to injury.
Protalus insoles improve comfort, performance, and mobility through alignment. Discomfort often occurs when structures of the body are subjected to forces they aren’t designed to withstand. When your body is properly aligned, the force of each step is more evenly distributed throughout the kinetic chain, reducing pressure, inflammation, and strain on your body.
Visit our Subscriptions Page and follow the steps to choose your model and order frequency.
This is going to feel different from other things you’ve tried. This isn’t a Band-Aid, but real relief. Whatever your journey, we’re here to help get you back on your feet.
Only a referral credit will apply to your subscription order, no other discounts will apply.
Login to your Protalus account. From there select “Manage Subscription” and follow the prompts to make your desired changes. If you have questions, please reach out to our Customer Service Team.
Yes, Protalus has wholesale programs for sports facilities, health clinics, and retail stores. Protalus also is happy to set up a custom program for your company if you are purchasing for internal staff needs. Please send inquiries to our Wholesale Sales Team.
If you are interested in carrying Protalus at your location, please reach out to our Wholesale Sales Team and we will respond as soon as possible.